terms of service
By registering for Studio B you agree to the following terms of service
1. Session Scheduling & Changes
• All coaching sessions are scheduled in advance by mutual agreement.
• Client Cancellations or Reschedules: Appointments may not be changed or cancelled within 24 hours of the scheduled session. Any missed or late-cancelled session will be forfeited and not eligible for rescheduling or refund.
• Coach Reschedules: In rare cases where I need to reschedule, I reserve the right to adjust session times with at least 13 hours’ notice.
• Late Arrivals: Clients arriving late will have their session end at the scheduled time; no additional time will be added.
2. Payment & Refunds
• Payment is required to secure your place in the them, prior to the first session unless otherwise agreed in writing.
• All payments are non-refundable, including forfeited sessions due to late cancellation or missed appointments.
3. Nature of Coaching & Disclaimer
• Coaching sessions are designed to provide general guidance, tools, and strategies for personal and professional development.
• All advice and recommendations are general in nature and are undertaken at the client’s own risk.
• Coaching is not therapy, counselling, or medical advice, and should not be used as a substitute for professional treatment or diagnosis.
4. Communication Between Sessions
• Any amount of communication outside scheduled sessions (email, messaging apps, or phone) is optional and at the coach’s discretion.
• Responses may not be immediate, and any guidance provided is general in nature.
5. Confidentiality
• All discussions during sessions are treated as confidential and will not be shared without the client’s consent, except as required by law.
6. Materials & Intellectual Property
• Any information or materials provided during coaching sessions (workbooks, recordings, PDFs, or other resources) are for the client’s personal use only and may not be distributed, shared, or reproduced without explicit permission.
7. Responsibility & Results
• The client is solely responsible for implementing the strategies discussed and for any outcomes that result from participation in coaching.
• No guarantees are made regarding specific results or outcomes.
8. Termination
• Coaching may be terminated by either party in cases of non-payment, repeated no-shows, or inappropriate behavior.
9. Limitation of Liability
• The coach is not liable for any indirect, incidental, or consequential damages arising from the coaching relationship. Participation is at the client’s own risk.
10. Governing Law
• These terms are governed by the laws of New South Wales, Australia.
11. Agreement
• By registering, the client acknowledges that they have read, understood, and agreed to these Terms & Conditions.